Privacy Policy

PRIVACY POLICY

1. Information We Collect

a. Personal Information

When you create an account, place an order, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing & shipping address

b. Order & Payment Information

To complete your purchase, we collect:

  • Order details (products, quantities, prices)

  • Payment information (handled securely by third-party payment processors)

We do NOT store your full payment card details.

c. Automated Data Collection

For website improvement and security, we collect:

  • IP address

  • Browser type & device information

  • Pages visited

  • Cookies and tracking pixels

  • Behavior analytics (e.g., pages clicked, time spent on site)

2. How We Use Your Information

We use your information to:

  • Process orders and manage deliveries

  • Provide customer support and respond to inquiries

  • Send order confirmations, tracking updates, and notifications

  • Improve website performance, speed, and user experience

  • Show personalized product recommendations

  • Prevent fraud, spam, and unauthorized transactions

  • Maintain business records and legal compliance

3. Sharing of Information

We never sell or rent your information.
However, we may share limited data with:

  • Courier partners (for delivery)

  • Payment processors (for secure transactions)

  • IT and analytics service providers (website support)

All partners must follow strict confidentiality and security guidelines.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your account and cart items

  • Analyze website traffic

  • Improve speed and performance

  • Show relevant product suggestions

You may disable cookies in your browser settings.

5. Data Protection & Security

We use industry-standard security technologies to protect your data from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

Although no system is 100% secure, we take all reasonable steps to safeguard your information.

6. Your Rights

You have the right to:

  • Request a copy of your personal data

  • Update or correct your information

  • Request deletion of your account

  • Opt out of promotional emails

  • Contact us for privacy-related concerns

7. Children’s Privacy

Dropia.pk does not knowingly collect data from children under 13.
If you believe a child has provided information, please contact us for removal.

8. Changes to This Policy

We may update this Privacy Policy as needed.
Changes will be posted on this page with an updated revision date.

9. Contact Us

For any privacy questions or requests:
📧 info.dropia@gmail.pk